Quillo is a training and engagement platform for the direct-care workforce, the people who support individuals with disabilities every day. Its premise is simple: caregivers who feel supported and inspired stay longer and do better work. We've built Quillo with the team since 2016, delivering short, daily videos to caregivers on the phones already in their pockets.
Quillo serves the direct-care workforce, the caregivers who support people with disabilities day to day. It's demanding work with high turnover, and Quillo's founding premise was that caregivers who feel supported, inspired, and educated stay in the work longer and care better.
The trouble is that these caregivers are almost never sitting at a computer. Training that lives in a portal they have to log into rarely reaches them. Quillo wanted to meet them where they already are, on their phones, in short bursts that fit between the real work of caring for someone.
Counterpart helped me as a founder and non technical person take this vision of improving people's lives and turn that into a workable, effective platform that is achieving the impact that we wanted.
John Dickerson · Founder & CEO, QuilloWe built Quillo as a mobile-first video platform that delivers a short focus video every day, learns what each caregiver responds to, and grew into two products for two audiences.
A feed that surfaces one short focus video a day, curated to be watched in a spare minute rather than saved for later.
A recommendation engine that learns what each caregiver watches and responds to, and chooses what to show them next.
Push notifications that bring the day's video to the caregiver, played in the app's own streaming video player on iOS and Android.
Subscription management for a private, invite-based space, so an organization's caregivers get their own trusted environment.
The product for the direct-care workforce, built to keep caregivers engaged, supported, and learning on the job.
A second product for the families and supporters around a person with disabilities, built on the same platform with its own experience.
Almost everything we ship runs on the same modern Microsoft stack: proven, supported, and easy to hire for years from now. Cutting edge but never bleeding edge.
Video streamed through Azure Media Services and played in the app's own video player. Push notifications brought each day's focus video to caregivers wherever they were, and a recommendation engine chose what came next.
Direct-care work is demanding, and the people who do it are easy to lose. Quillo's answer was to reach caregivers every day with something short, useful, and encouraging, delivered on the phone already in their hand. We built the platform behind that idea and have grown it with the team since 2016, from Quillo Pro for the workforce to Quillo Connect for the families and supporters around a person with disabilities.
Tell us the challenge in plain language. We scope the work on complexity, commit to the figure in the room, and stay for the years after launch.
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