Most mechanic shops, dealerships, and towing companies go into business because they’re good at what they do: fixing vehicles, serving customers, and keeping everyone moving. But when a vehicle ends up abandoned, unpaid, or left on the lot for too long, the work suddenly shifts from mechanical to administrative.
Paperwork. Research. Statutory deadlines. Owner notification. BMV communication. It’s a legally required process, but it’s also one of the most time-consuming and frustrating responsibilities many shops face.
Mechanic’s liens exist for a good reason: to protect businesses from financial loss and ensure vehicle owners receive due process. But the process itself places a detailed administrative load on already busy teams. And that’s where Indiana Lien (and a modern digital solution) changes everything.
The lien process is often far more complex than people realize. To remain compliant, businesses must manage:
For small and mid-sized shops without dedicated admin staff, this workload quickly adds up. A missed notice or incorrect form can mean starting over, delaying a sale, or losing the legal right to obtain a title altogether. This is why so many businesses rely on a partner who handles this process day in and day out.
For more than 30 years, Indiana Lien has been the go-to partner for auto service shops and towing companies navigating Indiana’s lien process. As a multi-generational, family-owned business, Jon, Abby, and Marty have built their reputation on accuracy, responsiveness, and a deep understanding of state requirements that only decades of experience can provide.
Indiana Lien’s value goes far beyond paperwork. They ensure every case is handled correctly, every deadline is met, and every requirement is followed. Their deep familiarity with Indiana statutes and long-standing relationship with the BMV allow them to guide customers through a process that can otherwise feel overwhelming and intimidating. For many shops, that expertise is the difference between recovering a payment and losing it.
As demand for their services grew, so did their need for a more streamlined, organized, and scalable way to manage their increasing caseload. That’s when they looked to us to help scale their process without sacrificing accuracy or personal service.
To streamline operations, reduce manual effort, and support their growing customer base, Indiana Lien partnered with us to build a new custom workflow automation tool tailored specifically to Indiana’s lien laws.
This digital system was designed around Indiana Lien’s decades of expertise and focuses on:
This collaboration allows Indiana Lien to offer the same personable, family-driven service they’re known for, now supported by a modern digital backbone that reduces stress, saves time (and paper), and ensures consistent compliance.
At the end of the day, the mechanic’s lien process exists for one reason: to help service providers get paid for the work they’ve already performed. But the steps required to secure that payment (research, paperwork, notices, etc.) place a significant administrative burden on businesses that are already stretched thin.
When the administrative burden decreases, businesses gain:
Mechanic’s liens may be legally necessary, but navigating them shouldn’t take valuable time away from running a business. With the right partner and the right technology, service providers can protect their revenue without carrying the complexity alone.
At Counterpart, we help businesses streamline complex processes, reduce administrative strain, and operate with greater clarity and confidence. Our custom workflow solutions, like the one we built with Indiana Lien, are designed to bring order to messy, cumbersome systems and transform them into efficient, modern experiences.
If your organization is juggling manual steps, outdated systems, or operational bottlenecks, you don’t have to settle for “making it work.”
Let’s talk about building a custom solution that fits your business, processes, and goals.
Posted in Clients, Software Services
