The Counterpart team set out to build a software that would create efficiencies and streamline the purchasing experience. With a variety of Robert’s team members interacting with the software at various steps along the way, it was important to create an intuitive and seamless workflow. With such an extensive used product offering across multiple manufacturers and models, the software needed to be flexible and representative of all product variables. The new software also needed a more dependable solution when integrating with 3rd party software like eBay and Magento. To inform ongoing business decisions, the Robert’s management team needed custom reporting functionality for various business metrics.
The software created for Robert’s Camera showcases how the right technology can increase productivity, enhance the user experience and positively impact the bottom line for a business. Since their launch in October 2020, we have been able to add ongoing enhancements that have allowed the Robert’s team to be more efficient and ultimately get used products in front of their customers faster. Custom reports have helped management identify potential problems in their purchasing workflow. Moving their physical inventory process to an online process within the software has saved countless hours for the Robert’s team. By providing a software solution that improves the entire purchasing workflow, it has helped the Robert’s Camera team stay focused on customer satisfaction, which is always the number one priority.